Who we are
Our website address is: https://www.trucklife.com
Your privacy is important to Trucklife Ltd.
This privacy policy provides information about the personal information that Trucklife Ltd collects, and the way Trucklife Ltd uses that personal information.
Information collected by Trucklife
If you are or have registered with us, or ordered items from us, we will have your email address, telephone number, Delivery address and the way you chose to make your purchases.
We also collect information about how you use our website, such as the types of content you view and purchase and how often and how long the duration of your activities. In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; and improve your’ experience. We share personal information with others only as described in this policy, or when we believe it is lawful to do so.
Cookies
Cookies: We may use cookies to collect information about your activity, browser and device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our Cookie Policy.
Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, Telephones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices.
• attributes such as the operating system and hardware version.
• Browser type and IP address
Log information: We also collect log information when you use our website. That information includes info below & more
• Details about how you’ve engaged with us.
• Device information, such as web browser type and language.
• Access times.
• Pages viewed.
• IP address.
• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
• Pages you visit before or after navigating to our website.
How we use your data
(A) To make our products and services available to you
We use your personal data to provide you with the information, products and services that you request or purchase from us, Example: to complete certain tasks, processes or orders on our website, take payment online (where applicable) and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;
We may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media);
(B) For administrative and internal business purposes
We may use your personal data for our internal business purposes, such as enhancing our site, improving our services and products, and identifying usage trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and currency);
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us.
(C) For security and legal reasons
We use your personal data to:
• ensure the personal and financial information you provide us is accurate.
• conduct fraud checks or prevent other illegal activity.
• fulfill our legal and compliance-related obligations.
In some cases, we will use your personal data because It is necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal data in this way.
(D) To personalise your shopping experience and improve our operations
We use your personal data to:
• allow you to create an account on our website which enables you to purchase Trucklife products and services online without having to fill in your personal data every time you shop online with us.
• provide you with marketing material via email.
It is in our legitimate interests as a business to use your data in this way and we do this to enhance your shopping experience with us. This allows us to help you find the products and services which you may be looking for and may avoid you having to browse through products or services which are not of interest to you.
When we send you marketing material via email, (If registered) we will rely on our legitimate interests as a business, always ensuring that your rights are protected. You can easily ‘opt out’ of marketing emails by visiting your online account or by clicking the ‘unsubscribe’ link at the bottom of every email we send out.
Data Sharing
We share your data with the following categories of companies as an essential part of being able to provide our services to you:
• Companies that get your order to you, such as payment service providers and delivery companies.
• Professional service providers, such as website hosts who help us run our business
• Law enforcement and fraud prevention agencies, so we can help tackle fraud
We will not share your personal information with any other third party.
How long will we keep your personal Data for?
We will hold your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, to comply with HMRC and other tax authorities, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also hold some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
Control over your information
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
• be informed about how your personal information is being used (hopefully this privacy policy explains it all)
• Access the personal information we hold about you
• Request us to correct any mistakes in your information which we hold
• Request the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured format
• Stop any direct marketing
• Object to processing of your personal data
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please:
• email, call or write to us at Trucklife Ltd, Units 1 & 2, Laundry Road, Minster, Kent, CT12 4HY. Or email: info@trucklife.com or telephone: 01843 822228
• Supply enough information so we can identify you.
• let us have proof of your identity and address, this could be a driving license or Passport
• let us know the information to which your requests relate to.
We will try to respond to all legitimate requests within 14 days, sometimes longer if the request is complex.
Keeping your personal information secure
We also have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Complaints
We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Trucklife Ltd manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.
Changes to this privacy notice
This privacy notice was published on 10/11/2019 and last updated on 22/10/2021.
Any changes we make to this notice will be posted on this page.
